Terms of service
DISTANCE SALES AGREEMENT
1. PARTIES
This Agreement has been signed between the parties below within the framework of the provisions stated below.
'BUYER'; (hereinafter referred to as "BUYER" in the contract)
NAME-SURNAME:
ADDRESS:
'SELLER'; (hereinafter referred to as "SELLER" in the contract)
NAME-SURNAME:
ADDRESS:
By accepting this agreement, the BUYER agrees that, if the order subject to the contract is approved, they will be obliged to pay the order subject amount, as well as any additional fees such as shipping costs and taxes, and acknowledges that they have been informed about this in advance.
2. DEFINITIONS
In the implementation and interpretation of this agreement, the following terms will represent the explanations written next to them.
MINISTER: The Minister of Customs and Trade,
MINISTRY: The Ministry of Customs and Trade,
LAW: Law No. 6502 on the Protection of the Consumer,
REGULATION: Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188)
SERVICE: The subject of any consumer transaction made or undertaken for a fee or benefit other than the provision of goods,
SELLER: The company providing goods to the consumer within the scope of commercial or professional activities or acting on behalf of or on behalf of the entity providing goods,
BUYER: The natural or legal person who acquires, uses, or benefits from a good or service for non-commercial or non-professional purposes,
SITE: The seller's website,
ORDERER: The natural or legal person who requests a good or service through the SELLER's website,
PARTIES: The SELLER and the BUYER,
CONTRACT: This contract concluded between the SELLER and the BUYER,
GOODS: Movable goods subject to purchase and non-material goods such as software, sound, image, and similar goods prepared for use in electronic media.
3. SUBJECT
This Agreement regulates the rights and obligations of the parties in accordance with the provisions of Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts regarding the sale and delivery of the product specified below, which the BUYER has ordered electronically through the SELLER's website.
The prices listed and announced on the website are the sales prices. The announced prices and promises are valid until updated and changed. Prices announced for a limited period are valid until the end of the specified period.
4. SELLER INFORMATION
Title
Address
Phone
Fax
Email
5. BUYER INFORMATION
Recipient
Delivery Address
Phone
Fax
Email/username
6. ORDERER INFORMATION
Name/Surname/Title
Address
Phone
Fax
Email/username
7. INFORMATION ABOUT THE SUBJECT OF THE CONTRACTED PRODUCT/PRODUCTS
1. The basic features of the Goods/Products/Services (type, quantity, brand/model, color, quantity) are published on the SELLER's website. If the Seller has organized a campaign, you can review the basic features of the relevant product during the campaign period. It is valid until the campaign date.
7.2. The prices listed and announced on the site are the sales prices. The announced prices and promises are valid until updated and changed. Prices announced for a limited period are valid until the end of the specified period.
7.3. The inclusive sales price of the goods or services subject to the contract is shown below.
Product Description
Quantity
Unit Price
Subtotal
(Including VAT)
Shipping Cost
Total :
Payment Method and Plan
Delivery Address
Recipient
Billing Address
Order Date
Delivery date
Delivery method
7.4. The shipping cost, which is the shipment expense of the product, will be paid by the BUYER.
8. INVOICE INFORMATION
Name/Surname/Title
Address
Phone
Fax
Email/username
Invoice delivery: The invoice will be delivered to the invoice address along with the order during the order delivery.
9. GENERAL PROVISIONS
9.1. The BUYER acknowledges, declares, and undertakes that the BUYER has read the basic qualifications of the product subject to the contract, the sales price, and the payment method on the SELLER's website and is informed. The BUYER acknowledges, declares, and undertakes that before the distance sales contract is concluded, the BUYER has obtained the correct and complete information, including the address that the SELLER must provide to the BUYER, the basic features of the ordered products, the prices of the products, and the payment and delivery information.
9.2. Each product subject to the contract will be delivered to the BUYER or the person and/or organization at the address indicated by the BUYER on the website within the time specified in the preliminary information section on the website, not exceeding 30 days, depending on the distance of the BUYER's residence. If the product cannot be delivered to the BUYER within this period, the BUYER has the right to terminate the contract.
9.3. The SELLER undertakes to deliver the subject of the contract in compliance with the necessary documents and information, including the complete and in accordance with the legal regulations, excluding any defects, and in accordance with the standards, to protect and improve the quality of service, to show the necessary attention and care, to act with caution and foresight, and to fulfill the obligations arising from the law, the accuracy and honesty principles, excluding any defects.
9.4. The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining explicit approval from the BUYER before the performance obligation arising from the contract expires.
9.5. If the SELLER cannot fulfill the obligations under the contract due to the impossibility of the performance of the product or service subject to the order, the SELLER undertakes to notify the consumer in writing within 3 days of the date of learning, and within 14 days, the SELLER agrees, declares, and undertakes to refund the total price to the BUYER.
9.6. The BUYER agrees, declares, and undertakes that if the product price is not paid for any reason or canceled in the bank records, the obligation of the SELLER to deliver the product subject to the contract will be terminated.
9.7. In the event that the BUYER's credit card is unlawfully used by unauthorized persons after the delivery of the product subject to the contract to the BUYER or the person and/or organization at the address indicated by the BUYER, the BUYER agrees, declares, and undertakes to return the product subject to the contract to the SELLER within 3 days with the shipping cost belonging to the SELLER.
9.8. In case the SELLER cannot deliver the product subject to the contract within the period due to force majeure events preventing or delaying the fulfillment of the parties' obligations, the SELLER agrees, declares, and undertakes to inform the BUYER about the situation. The BUYER has the right to request the cancellation of the order, the replacement of the product with its equivalent if available, and/or the postponement of the delivery period until the obstacle is eliminated. In case of the cancellation of the order by the BUYER, in the payments made by cash, the product amount will be paid back to the BUYER in cash within 14 days. In the payments made by the BUYER's credit card, the product amount will be refunded to the relevant bank within 14 days after the cancellation of the order by the BUYER. The BUYER agrees, declares, and undertakes that the process of reflecting the amount refunded by the SELLER to the credit card to the BUYER's accounts by the bank may take 2 to 3 weeks on average, and the BUYER cannot hold the SELLER responsible for any possible delays.
9.9. The SELLER has the right to contact the BUYER through the address, e-mail address, fixed and mobile phone lines, and other contact information provided by the BUYER or updated by the BUYER on the registration form to the website, for communication, marketing, notification, and other purposes. By accepting this contract, the BUYER acknowledges and declares that the SELLER can perform the above-mentioned communication activities.
9.10. The BUYER will inspect the product before receiving the product/service; damaged, broken, torn packaging, etc. The BUYER will not receive damaged and defective products from the shipping company. The delivered product/service will be deemed undamaged and sound. The BUYER is responsible for the careful protection of the product/service after the delivery. If the right of withdrawal is to be used, the product/service must not be used.
9.11. In the event that the holder of the credit card used during the order is not the same person as the buyer or if a security vulnerability related to the credit card used in the order is detected before the product is delivered to the buyer, the SELLER may request the BUYER to submit the identity and contact information of the credit card holder, the last month's statement of the credit card used in the order, or a letter from the bank stating that the credit card belongs to the holder of the card. Until the requested information/documents are provided by the BUYER, the order will be frozen, and if the requests are not met within 24 hours, the SELLER has the right to cancel the order.
9.12. The BUYER declares and undertakes that the personal and other information provided when becoming a member of the SELLER's website is accurate, and in the event of any discrepancy in this information, the BUYER will immediately and in cash indemnify the SELLER for all damages incurred by the SELLER upon the first notification from the SELLER.
9.13. The BUYER undertakes to comply with the legal regulations and not to violate them when using the website of the SELLER. Otherwise, all legal and criminal liabilities arising from these violations will be solely and exclusively binding on the BUYER.
9.14. The BUYER may not use the website of the SELLER in a way that disrupts public order, violates general morality, disturbs and harasses others, or for any illegal purpose that infringes on the material and spiritual rights of others. In addition, the member may not engage in activities that prevent or make it difficult for others to use the services (spam, virus, trojan horse, etc.).
9.15. Through the website of the SELLER, links may be provided to other websites and/or other contents owned and/or operated by third parties that are not under the control of the SELLER. These links are provided to facilitate the BUYER's access and do not endorse any website or the person operating that site and do not guarantee the information contained in the linked website.
9.16. The member who violates one or more of the items listed in this contract will be personally responsible for the violation and will hold the SELLER harmless from the legal and criminal consequences of these violations. In addition, in the event that the incident is referred to the legal field due to the non-compliance with the membership agreement, the SELLER reserves the right to claim compensation from the member.
10. RIGHT OF WITHDRAWAL
10.1. If the distance contract is for the sale of goods, the BUYER may use the right of withdrawal without assuming any legal or criminal liability by rejecting the goods within 14 (fourteen) days from the date of delivery of the product to the BUYER or the person/organization at the indicated address, provided that the BUYER informs the SELLER. In the case of distance contracts for the provision of services, this period starts from the date of signing the contract. The right of withdrawal cannot be used in service contracts where the service has begun with the consumer's approval before the expiration of the withdrawal period. The expenses arising from the use of the right of withdrawal are borne by the SELLER. By accepting this contract, the BUYER agrees in advance that the BUYER has been informed about the right of withdrawal.
10.2. In order to exercise the right of withdrawal within the 14 (fourteen) day period, the BUYER must notify the SELLER by registered mail, fax, or e-mail and the product must not be used within the framework of the provisions regarding the "Products for which the Right of Withdrawal Cannot Be Used" specified in this contract. In case of the use of this right,
a) The invoice of the product delivered to the third party or the BUYER, (If the invoice of the product to be returned is corporate, the return invoice issued by the institution must be sent together with the return. For returns issued by corporations, if the INVOICE is not issued, the order will not be completed.)
b) Return form,
c) The box, packaging, if any, standard accessories of the products to be returned must be delivered intact and undamaged.
d) The SELLER is obliged to refund the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the date of receipt of the withdrawal notification by the SELLER and to take back the product within 20 days.
e) If there is a decrease in the value of the product due to the fault of the BUYER or if the return is impossible, the BUYER is obliged to compensate the damages of the SELLER to the extent of the BUYER's fault. However, the BUYER is not responsible for the changes and deteriorations caused by the proper use of the product or service during the right of withdrawal period.
f) In the event that the campaign limit amount organized by the SELLER is reduced due to the use of the right of withdrawal, the discount amount used within the scope of the campaign will be canceled.
11. PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED
Goods that cannot be returned for health and hygiene reasons, such as innerwear, swimwear, makeup products, disposable products, products that are at risk of rapid deterioration or have a possibility of exceeding the expiration date, and products that are unsuitable to be returned after being delivered to the BUYER and mixed with other products and cannot be separated due to their nature, products related to periodical publications such as newspapers and magazines, Electronic services performed instantly or immaterial goods delivered instantly to the consumer, audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, The return of products the packaging of which has been opened by the BUYER is not possible in accordance with the Regulation. In addition, the right of withdrawal cannot be used before the end of the right of withdrawal for services that have started to be performed with the consumer's approval within the scope of the Regulation.
Cosmetic and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs, and cassettes, as well as stationery consumables (toner, cartridge, ribbon, etc.), must have their packaging unopened, untested, undamaged, and unused in order to be returned.